We have recently improved our website to offer you a smoother, faster and more enjoyable shopping experience! For security reasons, you will need to reset your password to access your account.

You can do this in two ways:
- via the email you received, with subject line "Activate your account"
- by following the instructions on your account login page

You may already be registered! In that case, there is no need to create a new account.
If you don't remember your password, you can recover it by clicking on "Forgot your password?".

Go to your account login page and click on "Forgot your password?". Enter the email address you registered with and click Send. You will receive an email: open it and click on "Reset your password". You will then be redirected to a page where you can enter and confirm a new password.
Finally, click on "Reset Password" to complete the process. If you don't receive any email, please check your junk or spam folder.

You can unsubscribe by clicking the link at the bottom of any newsletter you have received.

No, it is not possible to change the email address associated with your account. If you would like to use a new address, you can create a new account.

To improve your shopping experience, we have recently updated the website. Unfortunately, it was not possible to retrieve the order history for orders placed before [insert date].

You most likely signed up in store before 12/05/2025. In this case, you need to complete your registration online as well.

To do so:
- click on the profile icon (silhouette) in the top right corner of the homepage
- select “Register for the V-CLUB Program”
- register using the same email address used in store

To delete your account, please send us your request via our contact form. We ask that you let us know whether you would also like to unsubscribe from the V-Club loyalty programme.

No, only one shipping address can be specified per order. If you need to ship to multiple addresses, please contact us here.

Yes, we ship internationally. To find out all available destinations and shipping options, please visit our dedicated section: Shipping.

No, it is not possible to choose the delivery date before confirming your order. However, once your order has been dispatched, you will receive an email from the courier with a tracking link. From there, you will be able to modify the delivery date by selecting from the options provided by the courier.

Yes, you can change the delivery date, but only after your order has been handed over to the courier. You will receive an email from the courier with a link to track your order. From there you can:
- change the delivery date or address
- redirect the parcel and collect it at a pick-up point

The delivery times indicated on the Shipping page are estimates and may vary depending on the time of year, destination and public holidays. For certain areas, such as islands or hard-to-reach locations, delivery may take longer. Venchi is not responsible for any delays caused by the courier or related to the order.
We recommend placing your order allowing for possible variations in delivery times.

Yes, you have one hour from confirmation to change the delivery address, including the recipient's name and phone number.

To do so:
- log in to your account
- select the order and click "Edit"
- expand the "Edit Shipping Address" section
- make your changes and click Save

After one hour, it will no longer be possible to make changes on our website. However, you can still modify the address after the parcel has been handed over to the courier. The courier will send you an email with a tracking link, from which you can also change the delivery address or choose to collect your order at a pick-up point.

No, it is currently not possible to choose one of our stores as a collection point for orders placed online.

You can get free shipping in two ways:
- Reaching a minimum purchase amount according to the thresholds specified on our Shipping page.
- by taking advantage of periodic "Free Shipping" promotions available on the website or communicated via newsletter

For information on delivery times and costs for personalised orders, please contact our dedicated team at aziende@venchi.com

Once your order has been dispatched, you will receive an email with the tracking link. You can also find the same information in your personal account area on the website.
Additionally, before delivery, you will receive a further email from the courier with details on how to monitor your shipment and manage any delivery changes.

During the summer period, we include gel ice packs in our parcels to keep products fresh until delivery. For more information, visit the How We Ship page. Additionally, from May to September, we do not dispatch orders on Fridays to avoid prolonged storage in warehouses over the weekend.

If you were unavailable at the first delivery attempt, please access the link provided by the courier when your order was shipped. From there, you can change the delivery address or date, choose a safe place or neighbour delivery, redirect your order, or collect it from a pick-up point. If you need further assistance, please do not hesitate to contact our Customer Service.

You can get a discount code by subscribing to our newsletter. You will also stay up to date on Venchi news and future promotions.

To stay updated on our promotions, subscribe to our newsletter! You will immediately receive a welcome discount code for your first online order.

To correctly use your voucher or discount code, enter it in the dedicated field in your shopping cart and click “Apply”.
We recommend always checking the terms and conditions of your voucher/coupon, as they may include a minimum spend requirement, may not be combinable with other promotions, or may not be valid on already discounted products or on shipping costs. Please also note that the total order amount must be equal to or higher than the value of the voucher.

If the discount code does not work, please check that:
- the code has been entered correctly
- the promotion conditions are met (validity, minimum spend, combinability)
- the cart includes the correct products

If the issue persists, please contact our Customer Service via the contact form.

Free shipping is calculated on the total order amount after the discount has been applied.
If the total falls below the minimum threshold, shipping charges will apply again.

Yes, you have one hour from the order confirmation to apply a coupon if you forgot to add it during checkout. To do so:
- log in to your account
- select the order and click on “Edit”
- expand the “Apply Discount” section
- enter the coupon in the “Promotional Code” field and click “Apply”

After one hour, no further changes can be made. Please carefully review your order details before confirming your purchase.

We recommend always checking the terms and conditions of your voucher/coupon, such as minimum spend requirements, combinability with other promotions, and possible exclusions on discounted products or shipping costs. Please also note that the total order amount must be equal to or higher than the value of the voucher.

Unfortunately, it's not currently possible to purchase or gift someone a Venchi Gift Card.

On our website, catalogue products remain visible even when temporarily unavailable.If a product is no longer listed, it may have been removed from our range.

From the product page, click on "Notify me when available". Enter your email address and confirm your request. You will receive an email at the address provided as soon as the product is back in stock.

Our chocolate recipes are gluten-free and palm oil-free. However, we recommend reading the ingredients label carefully to check for the "gluten-free" indication.

Several of our chocolate products do not contain milk or dairy derivatives as ingredients and are labelled as "Plant-based" on their respective product pages. However, traces of milk may be indicated on the label. We always recommend consulting the information shown on the label, which is also available on our website and in our stores.

At present, we do not monitor nickel levels in our products. If you have a nickel allergy, we recommend consulting your doctor before making a purchase.

Currently, our products are not certified organic. You can visit the Certifications and Awards page to learn more about the recognitions our products have received.

Yes, some Venchi products are suitable for a vegan diet. You can find them in the Vegan Chocolate section or by using the "Vegan" filter in other categories. Product pages show the "Plant-based" label when no animal-derived ingredients are present.
However, for food safety reasons, the possible presence of traces of animal-derived ingredients may still be indicated.

The No Added Sugar range contains no added sugars beyond those naturally present in the ingredients, is high in fibre, and contains no artificial sweeteners. For more information, please visit our dedicated page: The benefits of the No Added Sugar range - Venchi.
In any case, we recommend consulting your doctor or nutritionist to determine whether the products are suitable for your dietary needs.

We are unable to provide precise information regarding the expiration date of individual products. With the exception of certain discounted items (for which a short expiration date is clearly indicated in the description), products sold online generally have a shelf life of more than 3 months. The exact expiration date is always indicated on each individual product you receive.

To keep your Venchi chocolate at its best, store it in its original wrapping in a cool, dry place away from heat and light sources, at a temperature between 16°C and 20°C.
If stored correctly, it can be consumed by the date shown on the label, with its characteristics fully preserved.
Venchi tub ice cream can be stored in the freezer for up to one week.
After this period, being an artisan product, it will lose its natural qualities.

The number of products or chocolates is always indicated in the description on the product page.If you cannot find this information, please contact our Customer Service for assistance.

Not all Venchi chocolate Easter eggs contain a surprise. If an egg does not include one, this is indicated in the product description with the note "Does not contain a surprise".
For some eggs that do contain a surprise, a badge on the product images suggests what type of surprise is inside.

If you have received a damaged, defective or incorrect product in your online order, please contact our Customer Service via the dedicated contact form. Follow the instructions provided in the header of the form, enter the required information and upload the requested photos: they will help us properly handle your request and provide you with a solution as quickly as possible.

For more information about your consumer rights, please refer to our Terms and Conditions.

If one or more products are missing from your online order, please contact our Customer Service via the dedicated contact form. Follow the instructions provided in the header of the form and enter the required information: this will help us properly handle your request and provide you with a solution as quickly as possible.

For more information about your consumer rights, please refer to our Terms and Conditions.

No, we never include an invoice or receipt with product prices inside our orders.

No, for privacy reasons we cannot disclose the sender’s details to the recipient. You can inform them directly or, before completing your order, add a personalized message from the Cart page. It will then be printed on an elegant greeting card.

For privacy reasons, we cannot share the sender's details with you. If you wish, our Customer Service can contact the sender and invite them to get in touch with you directly.

Yes, you can add a message from the cart page by expanding the "Greeting card" section.
Please note: cards are printed in black and white. We recommend avoiding emojis and writing your message using Latin characters only, to ensure correct printing.

No, products are not placed inside the shopper.
Within the same order, products and the shopper (carefully folded) are packed separately to prevent the bag from being damaged in transit.

No, shoppers are not included for free.
You can add them to your order from the cart page or from the Packaging and Merchandising section. The cost will be automatically added to your order total.

For more information on corporate gifting, please visit the dedicated section: Corporate Gifts.

Yes, shopping online is safe.
We use advanced security systems to protect your data and ensure a reliable shopping experience.

Please report the error by filling in our contact form. We will help you resolve the issue as quickly as possible so you can complete your order. To assist you better, please send us screenshots of the error you encountered.

Select your items and add them to your cart. Check that your cart contains all the desired products in the correct quantities and proceed to checkout. If you wish, you can add a greeting message for your recipient directly from the cart. To complete your order, enter the shipping address, choose the shipping and payment methods, and click “Pay now”.

When entering your shipping address at checkout, type your full street name, house number and city. A dropdown menu will appear: select the correct address from the options provided. This will automatically fill in the postcode and county/province fields as well.
If you need further assistance, please contact us here.

The confirmation email is sent within 3 hours of completing your purchase. We recommend also checking your junk mail folder or promotions tab.

Once your order has been shipped, you will receive two confirmation emails: one from Venchi and one from the courier. The courier’s email includes a tracking link, where you can follow your shipment step by step and, if needed, update the delivery address or recipient details.

Yes, you have one hour from confirmation to modify or cancel your order. To do so:
- log in to your account
- select the order and click "Edit"
- choose the option to apply the desired changes or cancel it

After one hour, it will no longer be possible to make changes or cancellations. We recommend reviewing all details carefully before confirming your order.

Yes, you can return your order. To find out the procedure, please visit the dedicated section: Returns and Refunds.

No, it is not possible to return an online order in store. To find out the returns procedure, please visit the dedicated section: Returns and Refunds.

You can find the nearest Venchi store using our Store Locator, by entering your city name in the search bar.

If there is no Venchi store near you, you can purchase our products online and have them delivered to your door!
Alternatively, you can use our Store Locator and filter by retailers to find the one nearest to you.

The accepted payment methods are credit cards (Visa, MasterCard, American Express, Diners, Discover, as well as debit and prepaid cards such as Maestro, Visa Electron, Visa Connect, Visa Electron, Mastercard, Visa prepaid and Postepay), PayPal, Apple Pay and Google Pay.
Bank transfer and cash on delivery are not available.

Yes, you can request an invoice before confirming your order during checkout. It will not be possible to request the invoice after the order has been confirmed. Follow these steps:
- select “Yes” under the option “I want to receive the invoice”
- choose whether you are purchasing as a company or as a private individual
- enter the required details
- if you are an Italy-based company, also provide your certified email (PEC) or unique code

Please make sure to carefully check the information entered before confirming your order, as it will not be possible to modify it afterwards.

At the moment, the invoice is neither included in the package nor sent by email. You can request a copy by contacting our Customer Service.

The payment for your order is charged only at the time of invoicing and shipment. For this reason, it is not a double charge, but most likely a temporary pre-authorisation placed on the same payment method at the time the order was confirmed.

The release timing of this pre-authorisation depends on your bank or the financial institution that issued your payment method, which we kindly invite you to contact directly for further clarification.

To propose a collaboration, please send us your request via our contact form.

If you would like to retail or distribute our products, please send us your request via the dedicated form: B2B / Become a reseller.

No, it is currently not possible to open a Venchi Cioccogelateria through a franchise.

Visit our Work With Us page and browse open positions on our LinkedIn or Indeed profile!